How to Collect Your Parcel from a Safiri Agent

Receiving a parcel with Safiri is designed to be simple, secure, and convenient. When a sender chooses “Agent Pickup” as the delivery option, your parcel will be sent to a nearby Safiri Agent usually a local shop or business in your neighborhood.

Once your parcel arrives at the agent, you’ll get a notification with all the details you need to pick it up.

What is a Safiri Agent?

Safiri Agents are trusted local businesses that partner with Safiri to help you send and receive parcels closer to where you live, work, or travel. Think of them as secure pickup points that make it easier for you to collect your parcel on your own schedule.

What You’ll Receive Before Pickup

Before you go to collect your parcel, Safiri will share:

• Your tracking number
• Basic parcel details (like size or description)
• A pickup notification with the agent’s name, location, and opening hours

Keep this information handy on your phone or written down.

Step-by-Step: How to Collect from a Safiri Agent

1. Go to the Selected Agent

Visit the Safiri Agent location that was chosen during the booking process. This will be clearly shown in your pickup notification.

2. Share Your Details

When you arrive, the agent will need to confirm your identity and parcel. Be ready to show:

• Your e-receipt or SMS/WhatsApp confirmation
• Your tracking number
• Your phone number, and if requested, your ID

This helps make sure the parcel is handed to the right person.

3. Confirm and Sign

The agent will:

• Look up your tracking number
• Confirm the parcel details match your information
• Ask you to sign or confirm digitally that you’ve collected the parcel

This creates a secure record that your parcel has been received.

4. Collect Your Parcel

Once everything is verified, the agent will hand you your parcel immediately. Check that the parcel looks correct and intact before you leave.

Why Picking Up from an Agent is So Convenient

Choosing an Agent Pickup option comes with several benefits:

• Faster collection: No need to wait at home for a rider or driver.
• Flexible locations: Choose an agent near your home, office, or usual routes.
• Reduced waiting time: Many agents have longer or more flexible opening hours.
• Better security: Parcels are stored securely until you’re ready to collect.
• Easy access: Ideal for areas where home delivery is difficult or unreliable.

Through our network of local agents, Safiri makes receiving parcels more reliable, especially in busy cities and growing towns.

Safiri. Let’s Go.

Or, if you prefer to see how it works, watch the video below.

Abraham Itule

Founder & CEO of Safiri