How to Collect Your Parcel from a Safiri Locker
Receiving a parcel with Safiri is designed to be simple, secure, and flexible. If the sender chose delivery to a Safiri Locker, you’ll be able to pick up your parcel at a time and place that works best for you.
Here’s exactly what to expect and how it works.
When Your Parcel Arrives
As soon as your parcel is delivered to a Safiri Locker, Safiri will notify you with everything you need to collect it. You’ll receive:
- A tracking number
- An access code
- A QR code
- Simple pickup instructions
These details may be sent via:
- SMS
- Safiri app notifications
Keep this message handy — you’ll use it at the locker.
Step-by-Step: How to Collect from a Safiri Locker
1. Go to the Locker Location
Open your Safiri notification and confirm the locker address or name.
Head to that Safiri Locker at a time that’s convenient for you.
2. Start Pickup on the Screen
At the locker, tap “Pick Up Parcel” or the parcel pickup option on the screen.
3. Verify Your Parcel
You can verify your parcel in either of these ways:
- Enter the access code you received, or
- Scan the QR code from your SMS, WhatsApp, or app notification
4. Confirm Collection
Once your details are verified, you’ll be asked to confirm that you’re collecting the parcel.
Follow the on-screen prompts to sign or confirm digitally.
5. Take Your Parcel
The correct locker door will open automatically.
- Remove your parcel
- Close the locker door firmly
6. Get Confirmation
After you’ve collected your parcel:
- You’ll receive a confirmation notification
- The sender will also be notified that the parcel has been successfully collected
Why Safiri Lockers Make Pickup Easier
Picking up from a Safiri Locker offers several benefits:
- Faster parcel collection: No queues or long wait times
- Flexible pickup times: Collect when it suits your schedule
- Convenient locations: Lockers are placed in accessible, everyday locations
- Better security: Only you (with your code or QR) can open your locker
- Contactless experience: Minimal interaction, quick in and out
Whether you’re receiving a parcel through lockers or agents, Safiri is built to make the experience simple and reliable.
Safiri, let’s go.
Or, if you prefer to watch instead of read, check out the video below.
Abraham Itule
Founder & CEO of Safiri